The support that you will receive from your shared hosting supplier is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical trouble with an existing account. Prompt and clear info about a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from an actual web hosting supplier and not from some reseller. When you purchase a hosting account via a company that doesn't own its servers and it can't access them immediately, it's very likely that you will wait for a couple of days in order to get a reply to any kind of question, so your websites may remain offline for ages. Alternatively, a company which provides various ways of communication and has a technical support crew available all the time can assist you right away and help you reduce or completely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
All our Linux shared hosting
feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our solutions before you make a purchase or you're a current client and you have a question or a difficulty, you'll be able to contact us at any time, including holidays and weekends. We have many channels to contact us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex matters or any issues that need longer time to research and take care of. In contrast to many other website hosting suppliers, our trouble tickets come with a guaranteed max reply time of only 1 hour, which means that no matter what your issue is, it will be resolved on time and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you get a semi-dedicated server
account from us as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives can help you find the right package or give you info about our servers, so as to check whether the system requirements for your sites are met. In case you're an existing client, you also have the option to get in touch with us via electronic mail or through our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We warrant that any time you employ any of these 2 ways of communication, you'll receive a response within less than 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the web hosting services of other service providers, even big ones, you are able to compare the response time considering that it often takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
With our VPS web hosting
, you won't need to wait for more than 1 hour so as to get help for any problem that you could experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets that you open through your billing Control Panel or e-mail messages which you send to our technical support team. Furthermore, we have local phone numbers in a number of countries around the world and a live chat service where we'll assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so whatever your question or problem is, there's always somebody to assist you in a timely manner. In case you need help with third-party software, that you cannot install or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you get a dedicated server
through our company, you are able to contact us at any time using various channels and the max time that you will need to wait for a reply is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we can assist you with anything relevant to the applications that are pre-installed on your server. To contact us about a tech issue, you can open a support ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any basic questions or you'd like to know more about our web hosting services before you order, you can employ our live chat or you can call one of the local numbers that we have in several countries worldwide. When you're looking for support for third-party software that you can't deploy or manage effectively, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.